Now sure, mistakes happen, and perhaps the seats weren’t marked or nobody informed them when they first sat down – but their actions after they were approached by Cat were completely inexcusable. Or perhaps, their lack of actions, considering they just ignored her entirely. Nothing. No apology or explanation, not even a second of eye contact!
“Meet these gentleman. Travelling from London Kings Cross on the 18:03 to Skipton. Charming fellows took reserved seats from Rach & I. As a disabled passenger, I stated why I needed my reserve seat. They didn’t budge. I’m sure their wives and mothers would be proud of them.”
Virgin Trains released a statement on the incident, which said: “Should a passenger find their seat unavailable then the Train Guard should be made aware and they would do everything they could to remove anyone or anything currently in the reserved seat.However, ultimately they can’t force someone out so they would then, if unsuccessful, find an alternative seat for the passenger either in standard or in first.” They can’t force someone out? Why reserve in the first place!?